Governance – Lakeland Volunteers in Medicine

We’re an open book

and want you to be part of our story.

AT LVIM We Practice what we preach

Quality Healthcare

Every patient receives high-quality outpatient healthcare delivered by trained volunteers.

LVIM provides a safe and trusted medical home, and is dedicated to improving health outcomes for our patients.

In 2020, LVIM served 2,776 patients with 30,254 services. As a result:

97% of patients have improved their health as a result of care they received at LVIM.
56% of LVIM’s diabetic patients decreased their A1C levels to less than 7%
55% of LVIM’s diabetic patients decreased their their LDL cholesterol to less than 100.
54% of LVIM’s patients who are hypertensive decreased their blood pressure to less than 140/90
20 patients quit using tobacco
174 patients have committed to and succeeded at losing weight.

*Data from LVIM’s 2020 Impact Report

Appreciating Volunteers

Our success depends on the skilled and compassionate people who give or their time and talents. We appreciate, acknowledge and support all of our volunteers.

95% of volunteers report that at LVIM they make a difference.*
100% of volunteers would recommend the volunteer program to a friend.*
96% of volunteers are satisfied with the volunteer program
2 years – average length of volunteer service
3 – number of original volunteers (19+ years of service)

*Data from 2020 Volunteer Survey results.

Financial Stewardship

We recognize and appreciate our donors. We create donor trust and loyalty through transparent reporting, financial prudence and a focus on the community impact and value of donor gifts.

$5 return on every $1 investment
Donor Bill of Rights
100% of donors believe that their gift to LVIM is used effectively.*
96% of donors believe that LVIM is a community asset.*
100% of LVIM’s board members financially support the LVIM mission.

*Data from 2020 Donor Survey results.

Compassion for Patients

We are committed to a culture of caring where all patients are treated with dignity and respect.

100% of patients feel respected at LVIM.*
99% of patients wait less than 4 weeks for an appointment.*
93% of patients report improved health since becoming an LVIM patient.”

Based on 2018 – Patient Survey results.

Strong Community Partnerships

Delivering quality healthcare requires that will improve our patients’ access to healthcare thereby leading to our patients’ improved health. LVIM has an impressive network of community partners that support our mission.

Organization Policies

LVIM believes in transparency and accountability.

As found on Charity Navigator.org, “The IRS expanded the Form 990 in 2008 to collect additional information from charities that can accept tax-deductible donations. Several changes were designed to inform the public about potential conflicts of interest, board oversight, executive compensation, and record keeping. The IRS states that, ‘by making full and accurate information about its mission, activities, finance, and governance publicly available, a charity encourages transparency and accountability to its constituents.'”

Many of the recommended transparency items can be found by looking closely at our 990. Several items, however, are simply check boxes asking whether or not a policy exists. As a further step toward full transparency, please find LVIM’s Conflict of Interest, Document Retention and Whistle Blower Policies by clicking the links below.

Conflict of Interest

Document Retention Policy

Whistleblower Protection Policy

Employee & CEO Compensation Policy

Transparency in Coverage MRFs

Transparency in Coverage files are linked on United Healthcare’s Transparency in Coverage website. This site includes ALL of UHC’s clients. To locate LVIM’s information, please scroll down to the following files:

2022-07-01_LAKELAND-VOLUNTEERS-IN_EP1-50_C1_in-network-rates.json.gz (file #39331)
2022-07-01_LAKELAND-VOLUNTEERS-IN_index.json (file #39332

Donor Privacy

Promises to Our Donors

At LVIM, we promise:

To respect your privacy.

To require only the information needed to process your donation through the medium of your choice (lvim.net/donate/, mobile application, or third party). All other personal information is only received if it is freely given by you, the donor.
To only use your personal information for processing your donation and for keeping in touch with you.
To make unsubscribing from mailing lists easy –

If you wish to unsubscribe from any of our mailing lists, e-mail or otherwise, we make it easy for you to do so. Simply opt-out by clicking unsubscribe on an e-newsletter, responding STOP on a text message, or call us at 863.606.1552 to request to be removed.

We will not sell, share or trade your name or personal information with any other entity.
We will not to send mailings to you, our donor, on behalf of other organizations.
To ask for your feedback and ideas.
To communicate to you the impact your gift makes.
To say, “Thank you!”

*LVIM’s Donor Privacy Policy applies to all information received by Lakeland Volunteers in Medicine, both online and offline, on any Platform (including lvim.net /donate/, and any mobile applications), as well as any electronic, written, or oral communications.