A Note from Our CEO
March 23, 2020
To our Faithful Volunteer Family,
Who would have guessed three weeks ago that we’d be where we are today?
Life has been altered perhaps permanently in many ways and as we navigate the uncertain waters ahead, some things have not changed:
How much we appreciate YOU…all of you!
Our commitment to our patients’ health and wellness.
To those of you who have weathered this storm alongside us inside the clinic thus far, THANK YOU!
To those of you who have weathered this storm from the security and safety of your own home, THANK YOU as well.
By working in the clinic alongside us you are helping us keep LVIM’s patients healthy, with uninterrupted access to their medications. We are keeping them out of the emergency room. By doing this, we keep beds open for those in our community who will soon be very sick.
By choosing to stay home, you are doing the same. You are helping our community flatten the curve and increasing the chances of our community coming out on the other side of this less harmed. By staying home, in many ways, you are ensuring you can come back to us when this is all over.
YOU ARE ALL IMPORTANT TO US!
As things are changing daily, I hope to keep you all informed and engaged in our mission.
Please accept my apologies that I haven’t been able to do so clearly until now.
First, we have adjusted our operation in many ways to ensure everyone’s safety.
We are currently working with a skeleton crew of volunteers and staff. A staff person is stationed outside the front door evaluating each person who comes to LVIM before they enter the building. Everyone who wishes to enter the building is having their temperature taken and checked for any symptoms. No guests or visitors are allowed in the building. Medications are being delivered to patients by a staff member outside of the building. We have moved many of our patient visits to a telehealth format and are triaging sick patients by phone before making any appointments. We are honoring intake appointments that were already on the books, but we are no longer taking in any more new patients until it is safe to do so. Our ophthalmology clinic is closed until further notice and dental is seeing only emergency cases.
Last week, I asked much of our admin staff to begin working remotely until further notice.
Kathy, Sonia, Ginny, Rebeca, Mary and Caroline have been working hard from their home offices to build the foundations on which we will stand on the other side of this. As they practice social distancing and self-isolation, they are working on the plans LVIM will use to rebound from the implications this will have on our organization. They are raising the money we need to keep caring for our community. Though they are not in the office, their work is important, seen, and valued.
Our team’s health and wellness is my priority.
Without each of you healthy and well, staff and volunteers, we are of no use to the 3,000 patients who rely on us.
That being said, while we have significantly decreased the number of people coming in and out of the building, we are still open to serve our clients. If you would like to pick up a shift, please let Kathy know. We do have work for you. Each day we have many phone calls to make and messages to which to reply, many prescriptions to order, to fill, and to prepare.
However, YOUR HEALTH IS MOST IMPORTANT! Please DO NOT feel badly about staying home, either. We know you value this mission whether you are in the building or at home.
Last week, as I was reflecting on all of this, not just for us at LVIM, but our lives as a whole, I wrote this:
Many of you know that I served our country and our world as a Peace Corps Volunteer in Togo, West Africa from 2002-2004. For 27 months I lived in a place so foreign to me, and I foreign to it.
We struggled together. We worked together. We fought together. We learned together.
We grew together.
That experience, and every single person I met along the way, made me so much of who I am today.
The sudden stop of all of it, around the globe, feels so hopeless.
The sudden isolation at home feels helpless.
And, yet…these words…
Mayi mava looooo – I go. I come.
In my village we said, “Allez Revenir.”
Go…to come back.
Over these days, I have cried a lot. I have cried for the friends I can’t hug and the memories I can’t make in this time. I have cried for our volunteers who are most vulnerable to this vicious virus and cannot be with us during this time. I have cried for my children and what they are missing.
But, I also know that going also means we can come back.
So, let’s all go…
so we can come back together.
In many ways, our new normal is a foreign land – at work and at home.
We have had to go away from all that we knew, make many changes, but doing so means we can come
back together, better and stronger.
It is often said that we cannot direct the wind, we can only adjust our sails.
Thank you for shifting your sails with us to meet the wind. Thank you for being patient with us during these times. Thank you for continuing to show up for our patients, for each other, and for our mission – whether in the clinic or from home.
I am grateful for you,
As we work together to keep our community safe and healthy, LVIM is planning and prepared to face the new normal that lies ahead. We are currently seeing patients, we will just not be accepting NEW patients until further notice.
CDC – http://ow.ly/fuwU50yNaVQ
Florida Department of Health – http://www.floridahealth.gov/diseases-and-conditions/COVID-19/
As we are adjusting to our new normal, our patients will see the information below posted on our doors. If it applies to you, PLEASE CALL US before entering the building!