Diana Kurtz’s Volunteer Story at LVIM
Since moving to Lakeland a year ago, Diana Kurtz has found more than just a new place to call home—she’s discovered a meaningful way to give back by volunteering at Lakeland Volunteers in Medicine (LVIM). Passionate about helping others, Diana found her way to LVIM through a chance email, which led her to a volunteer role that perfectly matched her interests.
“I wasn’t specifically looking to volunteer at a medical clinic since I don’t have a medical background,” Diana recalls. “But when I saw the opportunity to be a greeter, I thought, ‘I can greet! I love greeting!’ And from the moment I signed up, I’ve loved every minute.”
As a greeter, Diana plays a key role in welcoming patients to LVIM, making them feel comfortable and supported from the moment they walk through the door. It’s a role that’s allowed her to witness firsthand the profound impact LVIM has on the lives of those it serves. She remembers one particularly moving encounter during her shift when she met a patient who was visibly emotional after his appointment.
“I asked him, ‘How are you doing today?’ and he told me, ‘LVIM saved my life.’ This patient has no health insurance, and before finding LVIM was struggling to manage chronic diabetes. He had already lost sight in one eye and could barely see out of the other. However, after learning about LVIM, the help he received saved his life. He told me that now he is on medication and feels more independent. Hearing stories like that really strikes me—it reminds you of the difference we’re making.”
Diana is deeply committed to LVIM’s mission of providing free, high-quality healthcare to the medically underserved in Polk County. She understands the challenges faced by many LVIM patients, who often fall into the gap of earning too much to qualify for government assistance but not enough to afford private insurance. Her work at LVIM allows her to contribute to a cause she believes in—one that treats patients as friends and neighbors and ensures they receive the dignity and care they deserve.
Through her volunteer efforts, Diana has not only made an impact on the lives of patients but has also formed close bonds with her fellow volunteers. “The team here is like a second family,” she says. “We laugh, we support each other, and we’re always there to lend a hand.” Despite her busy schedule running a real estate business and spending weekends with her family in Orlando, Diana is steadfast in her commitment to her Friday mornings at LVIM. “It’s on my calendar, just like my business meetings.”
For Diana, volunteering at LVIM is more than just an activity—it’s a fulfilling way to give back. “I’ve been fortunate in my life, and I believe in paying that forward. Volunteering fills my heart,” she shares. She encourages others to consider joining LVIM’s team of volunteers, emphasizing that you don’t need a medical background to make a difference. “There are so many roles—from greeting to scheduling, or even working in the pharmacy. Every role makes a difference, and the relationships you form are incredibly rewarding.”
As Diana puts it, “Volunteering at LVIM isn’t just something to pass the time—it’s a way to help others. And there’s always room for more volunteers to join us.”
